top of page

Privacy Policy

Effective Date: 18 September 2025
Last Updated: 18 September 2025

At Clarity Medicine, your privacy and the security of your personal and medical information are extremely important to us.
This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By using our website, you confirm that you have read and understood this policy.

1. Information We Collect

When you use our services, we may collect the following types of information:

A. Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and payment details (processed securely through third-party providers)

B. Medical Information

  • Uploaded medical reports, test results, images, or scans

  • Your notes and descriptions of symptoms, history, and concerns

C. Technical Information

  • Device type and browser

  • IP address and location (approximate)

  • Cookies and usage data for site functionality and analytics

2. How We Use Your Information

We only use your data for specific, lawful purposes, including:

  1. Reviewing and interpreting your medical reports and test results

  2. Providing you with clear explanations and recommendations to discuss with your doctor

  3. Communicating with you about your request and any updates

  4. Processing secure payments for services

  5. Improving our website and services

  6. Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal or medical information to any third parties.

3. Legal Basis for Processing

We process your personal and medical data based on:

  • Your consent – given when you tick the box before submitting your documents or making a payment

  • Contractual necessity – to provide the service you requested

  • Legal obligations – to comply with laws such as UK GDPR and Egyptian data protection rules

4. How We Store and Protect Your Data

We take data security very seriously.

  • All uploaded files are stored securely with encryption and restricted access.

  • Access to your data is limited to authorized members of our team.

  • Data is transmitted over secure, encrypted connections (HTTPS).

Retention Period:

  • Medical reports and files are stored for a maximum of 90 days after your report is completed.

  • After that, they are permanently deleted unless you request otherwise in writing.

5. Sharing Your Data

We will only share your information in these circumstances:

  • With authorized team members directly involved in reviewing your reports

  • With payment processors to complete secure transactions

  • If required by law, regulation, or court order

We will never share your medical information with third parties for marketing purposes.

6. Your Rights

Depending on your location (UK, EU, Egypt), you have the following rights:

  1. Right to Access – You can request a copy of the data we hold about you.

  2. Right to Rectification – You can ask us to correct inaccurate or incomplete information.

  3. Right to Erasure – You can request deletion of your data at any time.

  4. Right to Restrict Processing – You can limit how we use your data.

  5. Right to Data Portability – You can request a copy of your data in a structured format.

  6. Right to Withdraw Consent – You can withdraw consent for data processing at any time.

To exercise any of these rights, email us at [Your Email Address].

7. Cookies

We use cookies to:

  • Improve website functionality

  • Analyze traffic and user behavior

  • Remember your preferences

You can manage or disable cookies in your browser settings. Some features may not work properly without cookies.

8. Children's Privacy

Our services are intended for adults aged 18 and above.
If you are under 18, you must have parental or guardian consent to use our services.

9. Data Transfers Across Borders

As our services may involve users in different countries:

  • Your data may be stored or processed in the UK, Egypt, or other secure data centers.

  • We ensure all transfers comply with GDPR and relevant local data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date will indicate when changes were made.

We encourage you to review this policy regularly to stay informed.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

bottom of page