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TERMS & CONDITIONS

Clarity Medicine

Last updated: 14 January 2026

1. About Us

Clarity Medicine is a private medical service operated by:

Pharmedical Ltd
(Trading as Clarity Medicine)
Registered in England & Wales
Company number: [ADD]

Medical services are provided by Dr Ali Khalil, a GMC-registered medical doctor.

Clarity Medicine is not part of the NHS and provides private medical services only.

2. Scope of Services

Clarity Medicine provides the following private medical services:

  1. DVLA D4 / Taxi / Private Hire / HGV Medical Examinations

  2. Medical Letters & Certificates (including sick notes, fitness-to-work letters, and specialist certificates)

  3. Clinical Trial Search & Navigation Support

  4. Medical Explanation & Second-Opinion Style Reviews

  5. Private Prescriptions & Prescription Reviews (case-by-case)

Each service is provided independently and subject to clinical discretion.

3. Nature of the Medical Relationship

By using Clarity Medicine services, you acknowledge that:

  • This is a private consultation, not NHS care

  • We do not replace your GP or NHS specialist

  • You remain responsible for ongoing care through your GP or NHS where appropriate

  • We may advise GP or emergency follow-up where clinically indicated

4. Appointments, Consultations & Assessments

4.1 Remote Consultations

Some services are provided via:

  • Online questionnaires

  • Telephone consultations

  • Video consultations

Remote consultations are conducted in accordance with GMC guidance on remote prescribing and consultations.

4.2 In-Person Consultations

Certain services (e.g. DVLA D4 medicals) require in-person examination. You must attend with required documentation.

5. Medical Judgement & Clinical Discretion

All services are subject to clinical assessment and professional judgement.

We reserve the right to:

  • Decline to provide a letter, certificate, prescription, or opinion

  • Limit the duration or scope of any document issued

  • Recommend further assessment or NHS referral

A request or payment does not guarantee issuance of a document or prescription.

6. Prescriptions (Private)

6.1 General Principles

Private prescriptions are issued:

  • On a case-by-case basis

  • Following clinical assessment

  • In line with GMC prescribing guidance

We do not prescribe controlled drugs, high-risk medications, or medications where safe prescribing cannot be assured remotely.

6.2 Refund Policy for Prescriptions

If, following assessment, prescribing is deemed not appropriate, a full refund will be issued.

7. Medical Letters, Certificates & Sick Notes

Medical letters and certificates:

  • Reflect the clinical assessment at the time of consultation

  • Are based on information provided by the patient and clinical judgement

  • Cannot be backdated except where permitted by professional guidance

We do not guarantee acceptance by employers, insurers, councils, DVLA, or third parties.

8. DVLA / Taxi / Private Hire Medicals

8.1 Responsibility

  • The medical examination reflects findings on the day of assessment

  • Medical history is based on patient declaration

  • Final licensing decisions rest solely with DVLA or the licensing authority

8.2 Failed Criteria

If examination findings or history do not meet required standards:

  • Findings will be accurately recorded

  • We cannot alter or omit clinical information

  • Fees remain payable as the service has been delivered

9. Clinical Trial Search & Medical Information Services

These services:

  • Provide information and guidance only

  • Do not guarantee trial eligibility or enrolment

  • Do not replace advice from treating clinicians or trial investigators

10. Fees, Payments & Refunds

10.1 Fees

  • Fees are displayed clearly on the website

  • All fees are for private services

  • Prices may change without notice

10.2 Refunds

Refunds may be issued when:

  • A service cannot be provided

  • Prescribing or certification is clinically inappropriate

Refunds are not provided for:

  • Completed consultations

  • Issued documents

  • Completed medical examinations

11. Accuracy of Information

You are responsible for providing:

  • Accurate personal details

  • Complete medical history

  • Honest responses

Providing false or misleading information may invalidate documents issued and may result in refusal of service.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Clarity Medicine is not liable for decisions made by third parties

  • We are not responsible for delays or refusals by DVLA, councils, employers, insurers, or trial sponsors

  • Our liability is limited to the fee paid for the service

Nothing in these terms limits liability for death or personal injury caused by negligence.

13. Data Protection & Confidentiality

We process personal data in accordance with:

  • UK GDPR

  • Data Protection Act 2018

Please refer to our Privacy Policy for full details.

14. Complaints

If you have concerns:

Patients retain the right to contact the General Medical Council (GMC) if appropriate.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

16. Acceptance of Terms

By using Clarity Medicine services, you confirm that:

  • You have read and understood these Terms

  • You agree to be bound by them

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