TERMS & CONDITIONS

Clarity Medicine

Last updated: 14 January 2026

 

1. About Us

Clarity Medicine is a private medical service operated by:

Pharmedical Ltd
(Trading as Clarity Medicine)
Registered in England & Wales
Company number: [ADD]

Medical services are provided by Dr Ali Khalil, a GMC-registered medical doctor.

Clarity Medicine is not part of the NHS and provides private medical services only.

 

2. Scope of Services

Clarity Medicine provides the following private medical services:

1. DVLA D4 / Taxi / Private Hire / HGV Medical Examinations

2. Medical Letters & Certificates (including sick notes, fitness-to-work letters, and specialist certificates)

3. Each service is provided independently and subject to clinical discretion.

 

3. Nature of the Medical Relationship

By using Clarity Medicine services, you acknowledge that:

• This is a private consultation, not NHS care

• We do not replace your GP or NHS specialist

• You remain responsible for ongoing care through your GP or NHS where appropriate

• We may advise GP or emergency follow-up where clinically indicated

 

4. Appointments, Consultations & Assessments

4.1 Remote Consultations

Some services are provided via:

• Online questionnaires

• Telephone consultations

• Video consultations

Remote consultations are conducted in accordance with GMC guidance on remote prescribing and consultations.

4.2 In-Person Consultations

Certain services (e.g. DVLA D4 medicals) require in-person examination. You must attend with required documentation.

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5. Medical Judgement & Clinical Discretion

All services are subject to clinical assessment and professional judgement.

We reserve the right to:

• Decline to provide a letter, certificate, or opinion

• Limit the duration or scope of any document issued

• Recommend further assessment or NHS referral

A request or payment does not guarantee issuance of a document or prescription.

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6. Medical Letters, Certificates & Sick Notes

Medical letters and certificates:

• Reflect the clinical assessment at the time of consultation

• Are based on information provided by the patient and clinical judgement

• Cannot be backdated except where permitted by professional guidance

We do not guarantee acceptance by employers, insurers, councils, DVLA, or third parties.

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7. DVLA / Taxi / Private Hire Medicals

7.1 Responsibility

• The medical examination reflects findings on the day of assessment

• Medical history is based on patient declaration

• Final licensing decisions rest solely with DVLA or the licensing authority

7.2 Failed Criteria

If examination findings or history do not meet required standards:

• Findings will be accurately recorded

• We cannot alter or omit clinical information

• Fees remain payable as the service has been delivered

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8. Fees, Payments & Refunds

8.1 Fees

• Fees are displayed clearly on the website

• All fees are for private services and must be paid in advance prior to consultations, letter provision or MEdicals.

• Prices may change without notice

8.2 Refunds

Refunds may be issued when:

• A service cannot be provided

• Prescribing or certification is clinically inappropriate

Refunds are not provided for:

• Completed consultations

• Issued documents

• Completed medical examinations

 

9. Accuracy of Information

You are responsible for providing:

• Accurate personal details

• Complete medical history

• Honest responses

Providing false or misleading information may invalidate documents issued and may result in refusal of service.

 

10. Limitation of Liability

To the maximum extent permitted by law:

• Clarity Medicine is not liable for decisions made by third parties

• We are not responsible for delays or refusals by DVLA, councils, employers, insurers, or trial sponsors

• Our liability is limited to the fee paid for the service

Nothing in these terms limits liability for death or personal injury caused by negligence.

 

11. Data Protection & Confidentiality

We process personal data in accordance with:

• UK GDPR

• Data Protection Act 2018

Please refer to our Privacy Policy for full details.

 

12. Complaints

If you have concerns:

• Contact us at info@claritymedicine.co.uk

• Complaints will be handled professionally and fairly

Patients retain the right to contact the General Medical Council (GMC) if appropriate.

 

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

 

14. Acceptance of Terms

By using Clarity Medicine services, you confirm that:

• You have read and understood these Terms

• You agree to be bound by them